When a Tampa-based personal injury law firm came to us, their intake coordinator was spending 4+ hours per day doing manual follow-up with leads. Calls weren’t being returned, emails were going out days late, and they were losing cases before they even had a chance to sign them.
The Problem
- New leads waited 2-3 hours for first contact
- No systematic follow-up sequence
- Missed calls went cold
- Intake coordinator burned out
What We Built
We deployed a complete n8n automation stack with Claude AI handling all communication intelligence:
- Instant SMS response to every new lead (under 60 seconds)
- AI-powered case qualification questions via SMS
- Automatic calendar booking for qualified leads
- Missed call SMS recovery
- 7-day follow-up sequence for non-responders
Results After 90 Days
- 60 hours saved per month for intake coordinator
- 34% increase in case sign-ons
- Zero leads left without contact for more than 1 hour
- $180,000 in additional revenue attributed to recovered leads
This is what AI automation actually looks like in practice. Let’s talk about what it could do for your business.